Ordering

Ordering FAQs

1.What happens if something is backordered?
2.Does BuyScooterOnline.com accept phone, fax, email or regular mail orders?
3.What do I do if an item is missing from my order?
4.Can I combine two different orders to one to save on shipping?
5.I did not get an order confirmation. Did my order go through?
6.I am afraid I may have accidentally duplicated my order?
7.Can I pre-order or backorder an item that is not in stock?
8.How can I get a status on my order?
9.Can I add to, delete from or change my order after I submit it online?
10.How long does it take to process an order?
11.I looked at my order status online and it says the order is void. Why?
12.Can I reactivate an order that has been voided?
13.I am having trouble with my shopping cart. What is wrong?
14.Why does one item always stay in my shopping cart?
15.I got an auto-notify e-mail saying the product was in stock but when I get to the site there is no stock. Why?
16.How do I operate the shopping cart?
17.Can I take advantage of a manufacturer mail-in rebate with BuyScooterOnline.com?
18.After I place an order with BuyScooterOnline.com will I be advised of the orders progress?
19.Is the BuyScooterOnline.com website secure? What kind of security is used?
20.Does BuyScooterOnline.com sell or release my personal information? What kind of privacy is offered?
21.Can I pay by Money Order or Check?
22.How do I increase or decrease the text size on the BuyScooterOnline.com website?

1.What happens if something is backordered?
If an item is found to be out of stock after the order is placed, then item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available.

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2.Does BuyScooterOnline.com accept phone, fax, email or regular mail orders?
All ordering, price quotes, stock status, and shipping quotes are done directly online, no exceptions. We do not accept phone, fax or e-mail, orders or quotes. All pricing quotes on products and shipping are available on the website only.

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3.What do I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), Please log in Support Center.

4.Can I combine two different orders to one to save on shipping?
We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once it has been processed by our warehouses.

5.I did not get an order confirmation. Did my order go through?
If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system.Please log in Support Center to make sure your order was received to be safe.

6.I am afraid I may have accidentally duplicated my order?
Please log in Support Center. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call 1-800-PICK-UPS to refuse those boxes. You will be refunded when those boxes are returned to BuyScooterOnline.com

7.Can I pre-order or backorder an item that is not in stock?
We do not accept pre-orders, nor do we do back-orders.

8.How can I get a status on my order?
Go to BuyScooterOnline.com and click on Order Status.

9.Can I add to, delete from or change my order after I submit it online?
No. Once an order is submitted it can only be amended or edited by calling BuyScooterOnline.com customer service at Support Center. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

10.How long does it take to process an order?
It takes one to two business days for us to process an order before they ship, no exceptions. Once the order has shipped, your estimated time of arrival will be determined by the shipping method paid for and your local UPS guidelines for delivery.

11.I looked at my order status online and it says the order is void. Why?
If an order is placed and the shipping address cannot be verified after three business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.

12.Can I reactivate an order that has been voided?
The only way to regenerate a void order is to replace the order online.

13.I am having trouble with my shopping cart. What is wrong?
We run into shopping cart problems usually, for one of the following reasons:
1.Cookies not enabled
2.The master clock on the computer is not set correctly
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

14.Why does one item always stay in my shopping cart?
We run into shopping cart problems usually, for one of the following reasons:
1.Cookies not enabled
2.The master clock on the computer is not set correctly
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

15.I got an auto-notify e-mail saying the product was in stock but when I get to the site there is no stock. Why?
The item is already sold out! Our site is in real-time so hot items fly off the virtual shelves just like virtual pancakes. Keep in mind, a hundred other customers may have received the same email and the product is now sold out. Watch closely and please order online when stock becomes available, again.

16.How do I operate the shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item, input the new quantity in the Qty Product field and click "Update". If you need to shop for more items, then click on "continue shopping". When you have added the last item you need, select the method of shipment you want to pay for and your ship-to state. Click on the shipping calculator button to view the total charges. If everything is to your satisfaction, click on "Check Out" and login following the instructions. New customers can at this point click on "GO" located by "New Customer" and create an account. This simply holds your shopping cart items while you make your account and then you proceed to check out like normal.

17.Can I take advantage of a manufacturer mail-in rebate with BuyScooterOnline.com?
For your convenience, BuyScooterOnline.com does it's best to advertise any current Manufacturer rebates on our web site. However, BuyScooterOnline.com does not offer the rebate. The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions and how to redeem the rebate, please contact the manufacturer directly.

18.After I place an order with BuyScooterOnline.com will I be advised of the orders progress?
BuyScooterOnline.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

19.Is the BuyScooterOnline.com website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

20.Does BuyScooterOnline.com sell or release my personal information? What kind of privacy is offered?
BuyScooterOnline.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site, will be used for processing purposes only. The only e-mail you will receive from BuyScooterOnline.com will be in regard to your order, RMA status and other information you may have requested, such at Product Auto-Notify.

21.Can I pay by Money Order or Check?
You can place an order and pay by check or money order by choosing "money order" or "Casher Check" in the payment drop-down box as method of payment. You will receive detailed instructions. Basically, write the order number on your check, print your confirmation and wrap the check or money order in it and send it to us.

22.How do I increase or decrease the text size on the BuyScooterOnline.com website?
BuyScooterOnline.com is always working to refine and enhance functionality and features in our store. To further improve our customer's shopping experience, we have implemented changes that effect the way text is shown on screen. Shoppers may now fully utilize the text size preferences available in their Internet browsers to display fonts as large or small as desired with two simple clicks of the mouse.

To adjust the text size in:
Internet Explorer: View -> Text Size -> (Your Selection)
Netscape and Mozilla: View -> Increase (or) Decrease Text Size