Attn: RMA Number(write your rma number here)

How do I obtain a Return Merchandise Authorization (RMA) number?
Click Here to login Support Center and post us a ticket, we will reply your request and give your RMA#

Can I exchange my RMA item for a different item?
No. We do not exchange RMA items for different items. We replace an item only with the exact same item type. If the warranty period for a refund has not been exceeded, an RMA request for refund can be placed online and then the new item can be purchased (also online) and the RMA item will be refunded when received. View this as an exchange.

How does a refund get applied?
In the case of the initial order being paid by check or money order, we will issue a check for the refund amount.

I have sent my return merchandise in but I do not see that it has been received?
If you sent your RMA with a tracking system, check that first to make sure it has been received.

It takes one to two business days for an RMA to process once we do receive them. Sometimes it is conceivable that we have the RMA but it has not been processed in the warehouse yet so no information is available. If your tracking number confirms reception, give us a day to process the RMA.

I am sure you received my return merchandise but the online status does not show that BuyScooterOnline.com has received it. Why?
It takes one to two business days for an RMA to process once we do receive them. Sometimes it is conceivable that we have the RMA but it has not been posted received in the warehouse yet so no information is available.

How do I get a status on my returned merchandise?
Use the RMA Status link at the top of our website.

How long does it take to process an RMA?
It takes 2-5 business days for us to process and re-ship or issue refund once we receive them.

When I check my RMA status on line what does "RMA Processing" mean?
It means the RMA has been received and is currently processing. It can no longer be edited or changed and will be processed according to indication on the RMA.

What items need to be returned with an RMA? Do I need to include everything?
Yes. All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for BuyScooterOnline.com to process your RMA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories. Please return all accessories.

What about restocking fees? How much?
There is a restocking fee of 30% on all returns for refund, unless waived by our Customer Support Agent. BuyScooterOnline is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 30% restocking fee.

Who pays for shipping on a defective item?
BuyScooterOnline is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to BuyScooterOnline.com and BuyScooterOnline.com pays for the shipping back to you.

Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, BuyScooterOnline.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

Does BuyScooterOnline.com cross ship items?
On all items, within thirty days of the invoice, we will refund on the item being returned and charge for a new item being sent out when we receive the RMA item. We do not send out two products for the price of one.

After you receive my RMA I get an email saying the item is no longer available or backordered?
If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and the backordered item will be refunded as a worst case situation. We try to contact every customer in this case and make sure they are happy with it.