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1.My
DHL tracking number is not working? What do I do?
Sometimes the warehouse draws extra DHL numbers that do not get
used when they discover that the items can be packaged together
safely. This results in "dummy numbers". Other times,
a package gets separated from its order and does not get scanned
by DHL right away. Either way, give it a day or two to see if all
the items on your order arrive. If not give us a call and we will
advise on beginning the lost package process with DHL.
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2.DHL
has my package but they have not delivered it yet. What do I do?
Please contact DHL at http://track.dhl-usa.com/TrackByNbr.asp
to obtain further status on your packages. The priority of delivery
within the method of shipment chosen is determined by your local
DHL hub. BuyScooterOnline.com would always like for your packages
to be delivered ASAP. If DHL is holding them, please contact DHL.
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3.How
do I contact DHL?
Website: http://www.dhl-usa.com/
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4.How do I get my DHL tracking number?
The tracking numbers for each day shipped orders are automatically
emailed after 6:30pm Pacific Standard Time. Alternatively, you can
check the BuyScooterOnline.com online order status after 6:30 PM.
That is when DHL uploads the tracking numbers for the day.
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5.What
do I do if an item is received damaged?
If the item appears to have obvious damaged by DHL, immediately
tell the DHL driver you do not want to receive this package or go
to http://www.dhl-usa.com/
to submit a damaged shipment claim. If the damaged package was left
or someone else signed for it, there is a grace period of around
3 days to file the damage claim. If a package looks suspiciously
damaged, you can tell the driver to wait and open it to make sure
the contents are not damaged and then if they are refuse the package
claiming the damage. Obtain a control number from DHL and email
BuyScooterOnline.com customer service at service@buyscooteronline.com.
If the item appears to be damaged straight from the manufacturer,
immediately email BuyScooterOnline.com customer service at service@buyscooteronline.com.
Always
make sure to get DHL's damage package control number for your claim.
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6.What
do I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify
you have received all boxes and checked all packing material for
small items. If you are still missing an item(s), call BuyScooterOnline.com
customer service at service@buyscooteronline.com.
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7.Does
BuyScooterOnline.com pay for the return shipping of defective items?
BuyScooterOnline is not responsible for manufacturer defects. We
are not manufacturers. Since we are not the manufacturer we split
the shipping cost with the customer. The customer pays for shipping
to BuyScooterOnline.com and BuyScooterOnline.com pays for the shipping
back to you.
Similar
to a walk-in store, Wal-Mart will not send a driver or courier to
your house to pick up a defective item you bought in their store.
They will not reimburse you for your time and gas money spent to
drive back to the store either. However, BuyScooterOnline.com will
use every good measure we have to ensure that you will be able to
get the item replaced promptly with as little hassle as possible.
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8.Does
BuyScooterOnline.com deliver to an APO or FPO?
We apologize but at this time we do not deliver to AK, HI, PR, or
any APO/FPO location.
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9.Why
did DHL separate the packages in my order?
That would be a function of DHL. Please contact DHL at http://www.dhl-usa.com/
to obtain further status on your packages.
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10.Does BuyScooterOnline.com ship internationally?
BuyScooterOnline.com does not ship internationally. At this time
we only ship within the United States.
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11.How do I get DHL to leave a package with or
without a signature being required? What is a DHL release waiver?
As long as a tracking number has not been generated, you can contact
your local DHL branch and put in a "Signature waiver"
to either require or not require a signature for delivery.
If a tracking number has been generated for your order and once
DHL attempts an initial delivery, they will leave a delivery notice
on your door. On the reverse side you'll find the same "Signature
release waiver". Fill it out and they will follow your instructions
on their next delivery attempt. Some DHL drivers will leave a package
if they are familiar with the neighborhood and consider it safe
to do so. That is completely up to the DHL driver.
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12.Can
I request that DHL hold my package(s)? Can I have a package re-routed?
BuyScooterOnline.com will no longer give DHL consent to hold packages
for customers to pick-up at their local DHL facilities due to fraud
concerns. We humbly apologize for any inconvenience this precautionary
measure may cause but we are simply trying to ensure the safety
of our customer's purchases. Similarly BuyScooterOnline.com will
not request that a package be re-routed to another location once
in transit to the shipping address requested on the original order.
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13.Is
shipping added cumulatively for each item I order or does shipping
reduce when you purchase multiple items?
When you order multiple items, most of the time the shipping is
reduced in your shopping cart, according to weight and size, safety
and insurance required. Just place all items in the shopping cart,
pick your state and method of shipping and hit the shipping calculator.
You will see the reduction if it applies. On certain items, due
to significant shipping discounts offered by BuyScooterOnline on
the item, the shipping will add cumulatively, unless multiple items
are purchased.
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